Privacy policy

Last Updated: November 9, 2024

Welcome to Paloma Online Shop. This Privacy Policy outlines how we ("Paloma Online Shop," “we,” “us,” or “our”) collect, use, and disclose your personal information when you engage with our services, whether through browsing, purchasing, or otherwise interacting with our site at paloma-online-shop.myshopify.com (the “Site”). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of our services, whether as a customer, visitor, or another individual whose information is collected in connection with our services.

By accessing or using our services, you agree to the collection, use, and disclosure of your information as outlined in this policy. If you disagree with any part of this Privacy Policy, please refrain from using our services.

Policy Updates

We may periodically revise this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on the Site, with the “Last Updated” date revised accordingly. We encourage you to review this page regularly.

 

Information Collection and Usage

In providing our services, we collect certain personal information to facilitate and enhance your experience. The nature and scope of information collected depends on your interactions with us.

Types of Information We Collect

1. Information You Provide Directly:
   • Contact Information: Such as name, address, phone number, and email address.
     
     
   • Order Information: Including billing and shipping details, payment confirmations, and contact information.
     
     
   • Account Information: Username, password, and any additional security information.
     
     
   • Customer Support Communications: Details provided when you contact us for support.
     
     
2. Note: Some features of our services may require specific personal information. Choosing not to provide certain details may limit access to these features.
   
   
   

 

3. Information Collected Through Usage
   • Usage Data: We automatically collect data about your interactions with our Site and services. This may include device and browser information, network connection data, and IP address.
   • Cookies: Like many websites, we use cookies and similar technologies to enhance user experience, track usage, and tailor content. You may manage your cookie preferences through your browser settings. Note that disabling cookies may limit certain functionalities of our services.

 

4. Information from Third Parties
   • Service Providers and Partners: We may receive information from third parties that support our services, such as Shopify (our platform provider) and payment processors, who handle payment and shipping arrangements as part of fulfilling your orders.

 

All data collected from third parties is treated in accordance with this Privacy Policy. For additional information on third-party websites and external links, please refer to the section below.

 

Usage of Collected Information

We use the collected information for the following purposes:

• Providing Services: To process payments, fulfill orders, manage your account, and handle returns and exchanges.
• Marketing and Advertising: To offer personalized promotions, advertisements, and newsletters. You may opt out of promotional communications by using the “unsubscribe” link provided in our messages.
• Security and Fraud Prevention: To safeguard our services against fraudulent, unauthorized, or illegal activity.
• Customer Service and Enhancement: To respond to your inquiries, improve our services, and enhance user experience.

 

Data Disclosure

In specific circumstances, we may disclose your personal information as follows:

• Service Providers and Business Partners: To facilitate functions such as payment processing, data analytics, customer support, and marketing.
• Legal Compliance: To comply with legal requirements or protect the rights of our company, users, and others.
• Business Transactions: In cases of mergers, acquisitions, or other business restructuring, your information may be disclosed as part of the transaction.

 

We have, in the past 12 months, disclosed various categories of personal information (e.g., identifiers, commercial information, usage data) for the purposes described above.

 

Cookies and Online Tracking

We use cookies and similar tracking technologies to enhance our services and analyze usage patterns. For more details on Shopify-related cookies, see Shopify’s Cookie Policy. Additionally, our Site recognizes the Global Privacy Control (GPC) signal to facilitate opt-outs from certain data sharing for advertising purposes. We do not respond to other "Do Not Track" signals at this time.

 

Children’s Privacy

Our services are intended for general audiences and are not directed at children. We do not knowingly collect information from children under the age of 16. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.

 

Security and Retention

While we implement appropriate measures to protect your information, no data transmission or storage system is completely secure. We recommend using secure channels for sharing sensitive information. Data retention varies based on business, legal, and regulatory requirements.

 

Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, such as:

• Access and Deletion: Request access to or deletion of your personal information.
• Correction and Portability: Request corrections or copies of your data.
• Processing Restrictions: Limit how we process your information.
• Communication Preferences: Opt-out of promotional communications.

 

To exercise these rights, please contact us as specified below. We will require certain information to verify your identity. We will not discriminate against you for exercising these rights.

 

International Data Transfers

Your information may be transferred outside your home country for processing by our third-party service providers and business partners. For transfers from the European Economic Area (EEA), we use legally approved mechanisms to ensure data protection.